Privacy Policy
How Brand Scalex collects, uses, protects, and handles your information.
Brand Scalex ("Brand Scalex", "we", "us", or "our") respects your privacy and is committed to handling your personal and business information responsibly.
This Privacy Policy explains what information we may collect through our website, how we use it, how we protect it, when it may be shared, and what choices and rights may be available to you under applicable law.
By using our website or communicating with Brand Scalex, you acknowledge this Privacy Policy.
INFORMATION WE COLLECT
Depending on how you interact with Brand Scalex, we may collect information that you voluntarily provide to us.
This may include:
- Full name
- Email address
- Phone number or WhatsApp number
- Company or business name
- Country or general location
- Industry or business type
- Website or social media links
- Services you are interested in
- Information submitted through contact or inquiry forms
- Information provided during calls, meetings, consultations, or project discussions
- Project requirements and business information
- Files, documents, images, videos, designs, brand assets, and other materials provided to us
- Account, login, or access information when you voluntarily provide it to us for the purpose of performing an agreed service
- Payment and billing information
- Communications and correspondence between you and Brand Scalex
- Any other information you voluntarily provide for the purpose of receiving our services
We may also automatically receive certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- General website usage information
- Referring pages
- Approximate interaction information
- Cookies and similar technical information
We only seek to collect information that is reasonably relevant to the purpose for which it is being used.
HOW WE USE YOUR INFORMATION
We may use information we collect to:
- Respond to inquiries and requests
- Communicate with prospective and existing clients
- Understand your business and project requirements
- Provide, manage, and improve our services
- Develop and deliver websites, designs, funnels, marketing assets, and other agreed services
- Schedule and conduct meetings
- Process payments and maintain business records
- Provide customer and project support
- Send important service-related communications
- Improve our website, services, systems, and user experience
- Maintain security and prevent fraud, misuse, or unauthorized activity
- Protect our legal rights and property
- Comply with applicable legal, regulatory, accounting, or administrative requirements
- Send marketing or promotional communications where permitted by applicable law and where any required consent has been obtained
We do not use your information for purposes that are unrelated to the purpose for which it was collected unless permitted or required by applicable law.
CLIENT CONFIDENTIALITY AND BUSINESS INFORMATION
This is one of our core commitments.
We understand that clients may share sensitive information with us while discussing or working on a project.
This may include business strategies, marketing plans, customer information, internal documents, financial or commercial information, website credentials, campaign information, unreleased projects, designs, business processes, and other confidential information.
Brand Scalex treats such information as confidential and will not intentionally sell, publish, disclose, distribute, or share your confidential business information with competitors or unauthorized third parties without your authorization.
We will use confidential information only for legitimate business purposes connected with providing, managing, protecting, or improving the services or relationship for which the information was provided, subject to applicable law.
We may disclose information where reasonably necessary:
- To provide a service you have requested
- To trusted service providers working on our behalf
- To comply with a legal obligation, court order, governmental request, or other lawful requirement
- To protect the rights, property, safety, or security of Brand Scalex, our clients, users, or others
- To investigate fraud, security issues, or misuse
- Where you have otherwise authorized or requested the disclosure
We do not sell your confidential business information to competitors.
THIRD-PARTY SERVICE PROVIDERS
Brand Scalex may use trusted third-party providers to operate its business and deliver services.
Depending on the services we use, these providers may include:
- Website hosting providers
- Payment processors
- Email providers
- Cloud storage providers
- CRM systems
- Analytics providers
- Scheduling and meeting platforms
- Website development tools
- Software and technology providers
- Communication platforms
- Other infrastructure or service providers reasonably required to operate our business
These providers may process limited information only to the extent reasonably necessary for their services.
Where appropriate, we expect such providers to maintain reasonable safeguards for information processed through their services.
Third-party providers operate under their own terms and privacy policies, which may also apply to their processing activities.
COOKIES AND ANALYTICS
Our website may use cookies and similar technologies.
These technologies may help us:
- Make the website function properly
- Remember certain preferences
- Understand how visitors use the website
- Measure website performance
- Improve the user experience
- Maintain website security
You may be able to control or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
DATA SECURITY
We take reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.
Access to confidential client information is limited to people or service providers who reasonably need access for legitimate business purposes.
However, no website, online service, electronic transmission, or storage system can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted or stored electronically.
HOW LONG WE RETAIN INFORMATION
We do not intend to retain personal information indefinitely without a legitimate reason.
We may retain information for as long as reasonably necessary for purposes such as:
- Providing services
- Managing a client relationship
- Maintaining project records
- Providing customer support
- Maintaining accounting and payment records
- Complying with legal or regulatory requirements
- Resolving disputes
- Protecting our legal rights
- Preventing fraud or security issues
- Maintaining legitimate business records
When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it where appropriate and legally permitted.
Certain information may need to be retained for longer periods where required by law or for legitimate legal, accounting, security, or dispute-resolution purposes.
YOUR DATA RIGHTS AND CHOICES
Depending on applicable law and your circumstances, you may have rights relating to your personal information.
These may include rights to:
- Request information about personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion or erasure where legally applicable
- Withdraw consent where processing is based on consent
- Request information regarding how your personal information is processed
- Exercise other rights available to you under applicable law
To exercise an applicable privacy right, you may contact us using the contact information provided at the end of this Privacy Policy.
We may need to verify your identity before completing certain requests.
Some requests may be subject to legal limitations or exceptions.
MARKETING COMMUNICATIONS
If we send promotional or marketing communications, you may have the ability to unsubscribe or opt out where required or permitted by applicable law.
You may contact us if you no longer wish to receive promotional communications.
Please note that even if you opt out of marketing communications, we may still send important communications relating to an existing project, payment, account, security matter, or other service-related issue where necessary.
CHILDREN'S PRIVACY
Brand Scalex primarily provides business and professional services.
Our website and services are not intentionally directed toward children.
We do not knowingly collect children's personal information in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the situation and take appropriate action.
INTERNATIONAL DATA PROCESSING
Some of the technology and service providers we use may process or store information in countries outside your country of residence.
Where applicable, information may therefore be processed internationally.
We will handle such processing in accordance with applicable legal requirements and reasonable safeguards.
THIRD-PARTY LINKS
Our website may contain links to third-party websites, platforms, tools, or services.
These external websites operate independently from Brand Scalex and may have their own privacy policies, terms, and practices.
Brand Scalex is not responsible for the privacy practices, security, content, or policies of third-party websites.
We encourage you to review the privacy policy of any external website before providing it with personal information.
SECURITY INCIDENTS
If we become aware of a security incident involving personal information, we will assess and respond to it appropriately.
Where applicable law requires notification to affected individuals, authorities, or other parties, we will make such notifications within the timeframe and in the manner required by law.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- Our technology
- Our business practices
- Applicable laws or regulations
- Privacy and security practices
When we make changes, we will update the "Last Updated" date displayed at the beginning of this Privacy Policy.
We encourage visitors and clients to review this page periodically.
CONTACT US
If you have questions about this Privacy Policy, your personal information, or how Brand Scalex handles information, please contact us through our official contact details.
Brand Scalex
Website:
https://brandscalex.com
Email: info@brandscalex.com