Terms of Service
The terms that govern your use of the Brand Scalex website and services.
These Terms of Service ("Terms") govern your access to and use of the website and services provided by Brand Scalex ("Brand Scalex", "we", "us", or "our").
By accessing our website, contacting us, or engaging our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services.
SERVICES WE PROVIDE
Brand Scalex provides digital services, which may include:
- Website development
- Website redesign
- Website management and maintenance
- Sales funnel development
- Graphic design
- Video editing
- Social media related services
- Search engine optimization
- Other digital services agreed in writing
The exact scope, deliverables, timeline, and pricing of any service will be agreed between Brand Scalex and the client before work begins.
CLIENT RESPONSIBILITIES
To deliver our services effectively, the client agrees to:
- Provide accurate and complete information
- Provide required content, materials, and approvals in a timely manner
- Provide necessary access where relevant to the service
- Respond to communications within a reasonable timeframe
- Ensure they have the legal right to use any materials they provide to us
Delays caused by missing information, materials, access, or approvals may affect timelines.
PROJECT TIMELINES
Estimated timelines are provided in good faith.
Timelines may be affected by factors such as:
- Delays in receiving client materials or feedback
- Changes to the agreed scope
- Additional revision requests
- Third-party dependencies
- Technical issues outside our reasonable control
Brand Scalex will make reasonable efforts to communicate timeline changes.
PAYMENTS
Payment terms will be agreed before work begins.
Unless otherwise agreed in writing:
- Projects may require an advance payment before work starts
- Remaining balances may be due at agreed milestones or before final delivery
- Recurring services may be billed on a subscription or retainer basis
Work may be paused where agreed payments are not received.
REVISIONS
The number of revisions included in a project will be defined in the agreed scope of work.
Revisions are intended to refine agreed deliverables, not to introduce new requirements.
Additional revisions or work that falls outside the agreed scope may be quoted separately.
SCOPE CHANGES
If a client requests changes that materially alter the agreed scope, deliverables, or complexity of a project, Brand Scalex may provide a revised quotation and timeline.
Additional work will only proceed once agreed.
NO-REFUND POLICY
All payments made to Brand Scalex are non-refundable, except where a refund is required by applicable law.
Our services involve professional time, strategy, planning, design, development, and execution that begins as soon as a project is confirmed.
Because of this, payments are not refundable for reasons including:
- Change of mind after work has started
- Delays caused by the client
- Failure to provide required materials, content, access, or approvals
- Subjective dissatisfaction with creative direction where the agreed scope was delivered
- Business decisions to discontinue a project
- Results, rankings, revenue, leads, or performance expectations
Brand Scalex is committed to delivering the agreed scope of work professionally and will work with clients to resolve reasonable concerns relating to the agreed deliverables.
By making a payment, you acknowledge and accept this no-refund policy.
PROJECT CANCELLATION
If a project is cancelled by the client after work has begun, payments already made remain non-refundable.
Work completed up to the point of cancellation may be provided at our discretion.
Brand Scalex may also discontinue a project where there is non-payment, abusive conduct, unlawful requests, or a repeated failure to cooperate.
OWNERSHIP AND INTELLECTUAL PROPERTY
Upon full payment, the client receives ownership or agreed usage rights to the final deliverables created specifically for the client, unless otherwise agreed in writing.
Brand Scalex retains ownership of:
- Internal processes, systems, frameworks, and methodologies
- Pre-existing tools, templates, and components
- Source files and working files, unless expressly agreed otherwise
Third-party assets such as fonts, plugins, stock media, or software remain subject to their own licences.
PORTFOLIO AND PROMOTIONAL USE
Unless the client requests otherwise in writing, Brand Scalex may display completed work in its portfolio, website, case studies, and marketing materials.
Confidential business information will not be disclosed for promotional purposes.
THIRD-PARTY SERVICES AND PLATFORMS
Our services may rely on third-party platforms, hosting providers, tools, plugins, or software.
Brand Scalex is not responsible for outages, changes, pricing updates, policy changes, or failures caused by third-party providers.
Third-party services are subject to their own terms and conditions.
NO GUARANTEE OF RESULTS
Brand Scalex delivers professional services designed to support business growth, but does not guarantee specific results such as revenue, sales, leads, rankings, traffic, or engagement.
Outcomes depend on many factors outside our control, including market conditions, offers, pricing, competition, client responsiveness, and platform changes.
LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Brand Scalex shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, or business opportunities.
Where liability cannot be excluded, our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
CONFIDENTIALITY
Brand Scalex treats client business information as confidential and handles it in accordance with our Privacy Policy.
Clients agree to treat non-public information shared by Brand Scalex with the same level of confidentiality.
ACCEPTABLE USE
You agree not to use our website or services to:
- Violate any applicable law or regulation
- Infringe the rights of others
- Distribute harmful, misleading, or unlawful content
- Attempt to gain unauthorized access to our systems
- Interfere with the operation or security of our website or services
CHANGES TO THESE TERMS
We may update these Terms from time to time.
When we do, the "Last Updated" date at the top of this page will be revised. Continued use of our website or services after an update constitutes acceptance of the updated Terms.
CONTACT US
If you have questions about these Terms, please contact us.
Brand Scalex
Website:
https://brandscalex.com
Email: info@brandscalex.com